This Cancellation & Refund Policy governs the conditions relating to the Orders (as defined hereinafter) placed by you with the Emptycup Innovation Private Limited (hereinafter referred to as “Company”) through the website, emptycup.in or the mobile app, Artist (both the website and the mobile app are together referred to as “Platforms”). Further, it is agreed that, this Cancellation & Refund Policy is integral part of the Terms of Use of the Platforms, along with Privacy Policy available at terms & privacy.
For the purpose of this Cancellation & Refund Policy, wherever the context so requires ‘You’ or ‘User’ shall mean any legal person who has placed an Order in the Platform for engaging the Company for providing specific services as required by them.
The User may upload the floor plan and the specific requirements through the Platform and seek the services of the Company (“Order”). Your Order is an offer to us to provide you services based on your requirement as mentioned by you in your Order. When you place an Order to engage our services, you will receive an e-mail confirming receipt of your Order which would contain the details of your Order, timelines for completion, along with the Invoice for the Order (the "Order Confirmation E-mail").
The Invoice shall contain the professional charges that is payable in lieu of the services provided by us (“Fees”) along with taxes and other statutory charges or fees (“Invoice Amount”). The Order Confirmation E-mail is acknowledgement that we have received your Order and does not confirm acceptance of your offer to engage our services. We only accept your offer and conclude the contract of provision of services ordered by you, when you confirm the Order by payment of the Invoice Amount mentioned in the Invoice. Acceptance of the Order and payment of the Invoice Amount by you constitutes a binding contract between you and us for the specific services mentioned in the Order and the Invoice. Upon receipt of the payment from you with respect to the Order, we shall intimate you via email regarding the same (“Payment Confirmation”). Post the Payment Confirmation, authorized representative of the Company shall contact you to understand your specific requirements with regard to the design and the specific scope of work (“Order Requirement Processing”). After understanding the Order Requirement, the designated designer of the Company shall commence the designing for the Order placed with us (“Design Commencement Stage”).
Your contract is with us and you confirm that the services sought by you are purchased for your internal/ personal purpose and not for re-sale or business or commercial purpose. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose of the products ordered by you on the Platform.
Cancellation Policy:
You understand that the Fees quoted to you in the Invoice is provided to you after much deliberation by the Company with qualified and experienced designers. However, the same is subject to vary based on other factors that are beyond the control of the Company. While the Company endeavours to stick to the Fees as quoted in the Invoice, if there is a change, the same would be intimated to you within 15 days of Payment Confirmation / Design Commencement Stage. Such revision in the Fees shall be deemed to be change in the Company Policy. In such cases, if you wish to cancel the Order placed by you, the Company shall refund the entire Fees paid by you. There may be some reasonable deductions as to the statutory dues or taxes or charges that was paid by the Company in lieu of the Order. However, if you accept the revision in the Fees, you may confirm the same by paying the difference amount to the Company and receipt of the same shall also be acknowledged with an email.
In any case, the Company has the right to cancel the Order at its discretion, for any reason whatsoever and refund the Invoice Amount as per the Refund Policy mentioned below.
In case the cancellation is initiated by you for any reason other than change in the Company Policy, the Company may charge Cancellation Charges in the following manner:
| S. No | Time limit | Cancellation Charges |
|---|---|---|
| 1. | After Payment Confirmation and Before Order Requirement Processing | 0% of the Invoice Amount as mentioned in the Invoice |
| 2. | Within 48 hours of Order Requirement Processing | 20% of the Invoice Amount as mentioned in the Invoice |
| 3. | Post 48 hours from Order Requirement Processing but before Design Commencement Stage* | 50% of the Invoice Amount as mentioned in the Invoice |
| 4. | Post Design Commencement Stage | 100% of the Invoice Amount or any part of the Invoice Amount, at the discretion of the Company |
*Please note that, normally within 3 days of Order Requirement Processing, the Company begins the Design Commencement.
Refund Policy:
In the event you want to cancel the Order, you shall intimate us via email regarding the same (“Cancellation Initiation Request”). Once we receive the Cancellation Initiation Request from you, we shall process the same and refund the Invoice Amount or part thereof, according to the Cancellation Policy as mentioned above. All refunds will be processed within 10 Business Days of receiving the Cancellation Initiation Request.
Amendment:
The Company, at its discretion, may change or revise or amend or modify these terms of Cancellation and Refund, whenever it deems fit.
